Revolut down again: connection blocked 8 days after Google Cloud crash

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Revolut speaks of a brief incident that has already been resolved. For the cryptos left in the app, the question asked last week comes back intact: who really holds the keys?

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The first reports came shortly after 4 p.m. On Reddit, British, German, Spanish and Portuguese customers describe the same scenario. Their access code is rejected, then the app displays “too many attempts” and closes the door.

Downdetector attributes 57% of complaints to the connection and 38% to the application itself.

The official account @revolutsupport recognizes on X at 4:27 p.m. “a service interruption which affects the connection of some of our users”. Nine minutes later, his response in French promised to “restore the situation as quickly as possible”. And specifies that there is “no reason to worry”.

A spokesperson then described to Irish media The Journal a “short technical problem”, quickly identified and then corrected. “Most of our customers have not been affected, and all our customers’ money and data are safe,” he assures. No cause has been put forward.

The official Revolut status page immediately turned green. At 5:57 p.m., it displayed “All systems are operational” for all services, including connection.

The cut of October 20 had a completely different magnitude. At 8:08 a.m., an electrical incident struck the europe-west2-b zone of Google Cloud, London. Card payments refused at checkout and blocked transfers continued for a good part of the day.

Google did not close its incident until 4 p.m., almost eight hours later. Revolut has never communicated a recovery time. Some customers even saw their crypto wallet display 0 euros during the outage, a display bug according to the media which noted it.

This Wednesday's incident is shorter and more focused. But for a client who wanted to sell his bitcoins at 4:30 p.m., the nuance remains thin. Without connection, no order is sent.

Revolut is not a fragile start-up. The neobank collected $6 billion in revenue in 2025 and generated $2.3 billion in pre-tax profit, according to its annual results. It then had 68.3 million individual customers.

The crypto price list follows the same logic. Revolut charges a spread, the difference added to the market price, generally between 0 and 3% of the amount exchanged. Free offer customers pay an additional 1% for more than 1,000 pounds exchanged.

Sending your bitcoins to your own wallet finally costs 3 pounds in service fees, excluding network fees.

Machine-translated from French