Tandem Bank Wins Tandem People First Award and A Company That Cares Award for 2025#

Award Details and Evaluation#

• Tandem People First Award: Recognizes Tandem’s efforts to create an empowering and welcoming workplace, evaluated through anonymous employee surveys, customer feedback, and reviews of internal processes, website, tone, and social presence.
• A Company That Cares Award: Honors Tandem’s culture of care, empathy, and service excellence, going beyond traditional KPIs to demonstrate genuine customer value and loyalty.
• Assessment Process: The awards involved:
  • Anonymous feedback from employees and customers on workplace culture and customer experience.
  • Evaluation of policies supporting wellbeing, diversity, and ethical business practices.
  • Analysis of external perception through Tandem’s digital presence and communication tone.
• Key Strengths: Tandem excelled in understanding and meeting customer needs, fostering loyalty, and delivering exceptional experiences, with a structured approach to customer-centricity.

Financial and Operational Highlights#

• Financial Performance (as of June 30, 2025):
  • 40% year-on-year profit growth.
  • Revenue up nearly 10%, approaching £100 million annually.
  • Over £1.5 billion in assets under management (AUM).
  • £500 million in green lending, up 9%, comprising 38% of total lending.
• Recognition: Named in The Sunday Times’ Tech 100 and Best Place to Work lists, reinforcing its reputation as a leading fintech employer.
• Leadership Transition: The appointment of Neil Chandler as CEO, a fintech veteran, aims to scale operations and enhance customer focus, building on Tandem’s profitable foundation.

Leadership Perspectives#

• Paul McGarrigle, Chief Operating Officer, Tandem Bank: “I couldn’t be prouder… Receiving gold is a meaningful milestone and recognition of the progress we’ve made in our ongoing commitment to customer centricity across the bank.”
• Tony Barritt, Managing Director, Investor in Customers: “This is a fantastic result for Tandem. In tough economic conditions, it is always difficult to delight customers, but Tandem does so consistently… They lead by example and train and empower employees to always consider what the impact on customers is before they act.”
• Neil Chandler, Incoming CEO: Emphasized the need to deepen customer focus, aiming to make greener lifestyles more inclusive and enhance customer experience.

Strategic Context#

• Green Banking Mission: Tandem’s focus on green lending, with 38% of its portfolio dedicated to sustainable initiatives, aligns with growing demand for environmentally conscious finance. Its £500 million in green lending supports the UK’s transition to a lower-carbon economy.
• Industry Trends: The UK fintech sector, attracting $13.4 billion in investments in 2024 (per Innovate Finance), values customer-centric and sustainable models. Tandem’s awards align with trends seen in the Asian Banking & Finance Fintech Awards 2025, where firms like KASIKORNBANK won for sustainable fintech.
• Sentiment on X: Posts on X praise Tandem’s employee and customer focus, with some noting its green lending growth as a model for fintechs, though others call for broader accessibility in its offerings.

Implications and Outlook#

• Competitive Edge: The awards underscore Tandem’s human-centered approach as a differentiator in the competitive fintech landscape, enhancing its reputation for attracting talent and customers.
• Growth Potential: With strong financials and a new CEO, Tandem is poised to scale its green banking initiatives and deepen customer engagement, though it must navigate economic challenges like tariff uncertainties impacting consumer spending (as noted in a July 7, 2025, Yahoo Finance/Marist Poll).
• Challenges: Maintaining customer-centricity during rapid scaling and addressing regulatory pressures in the UK’s evolving fintech environment will be critical.

Conclusion#

Tandem Bank’s Tandem People First Award and A Company That Cares Award for 2025 highlight its leadership in fostering a supportive, customer-centric culture while advancing green banking. With 40% profit growth, £1.5 billion in AUM, and a new CEO, Tandem is well-positioned to scale its mission-driven model. Stakeholders can explore Tandem’s offerings at www.tandem.co.uk or contact financial advisors for investment opportunities in sustainable fintech.